ASUS ROG Zephyrus M16 GU604VY-NM001W, Intel® Core™ i9, 40.6 cm (16 inch), 2560 x 1600 pixels, 32 GB, 2 TB, Windows 11 Home

In stock

Delivery within 1-2 days


Local Stock: 0
Central Stock: 8

€4,309.00

More Information

SKU 90NR0BR3-M002X0
EAN 4711387034408
Alternative EANs
  • 4711387034408
Brand ASUS
CPU Intel Core i9
CPU Core Count 14
RAM 32GB
RAM Type DDR5
RAM Speed 4800 MHz
GPU Family NVIDIA
GPU Chipset NVIDIA GeForce RTX 4090
VRAM 16GB
Storage 2TB
Storage type SSD
Screen size 16.0 inch
Resolution 2560 x 1600
Refresh rate 240 Hz
LCD Type Mini LED
Touch Screen
Keyboard Layout AZERTY BE
Connectivity 3.5mm, Bluetooth, HDMI, Thunderbolt, USB 3.1 Type A, USB 3.1 Type C, Wi-Fi
Operating System Windows 11 Home
Color Black
Builtin Microphone
HDR
Wifi Version Wi-Fi 6E
Windows Hello


Design

Colour name Off Black
Product type Laptop
Product colour Black
Form factor Clamshell
Market positioning Gaming
Introduction year 2023


Display

Display diagonal 40.6 cm (16")
Display resolution 2560 x 1600 pixels
Touchscreen
HD type WQXGA
Panel type Mini LED
LED backlight
Native aspect ratio 16:10
Anti-glare screen
RGB colour space DCI-P3
Colour gamut 100%
Display response rise/fall 3 ms
Maximum refresh rate 240 Hz
High Dynamic Range (HDR) supported
High Dynamic Range (HDR) technology Dolby Vision


Processor

Processor manufacturer Intel
Processor family Intel® Core™ i9
Processor generation 13th gen Intel® Core™ i9
Processor model i9-13900H
Processor cores 14
Processor boost frequency 5.4 GHz
Efficient-core boost frequency 4.1 GHz
Processor cache 24 MB
Processor cache type Smart Cache
Configurable TDP-down 35 W
Processor base power 45 W
Maximum turbo power 115 W


Memory

Internal memory 32 GB
Internal memory type DDR5-SDRAM
Memory clock speed 4800 MHz
Memory form factor SO-DIMM
Memory layout (slots x size) 2 x 16 GB
Memory slots 2x SO-DIMM
Maximum internal memory 64 GB


Storage

Total storage capacity 2 TB
Storage media SSD
Total SSDs capacity 2 TB
Number of SSDs installed 1
SSD capacity 2 TB
SSD interface PCI Express 4.0
NVMe
SSD form factor M.2
Optical drive type
Card reader integrated
Compatible memory cards MicroSD (TransFlash)


Graphics

Discrete GPU manufacturer NVIDIA
Discrete graphics card model NVIDIA GeForce RTX 4090
Discrete graphics card memory 16 GB
Discrete graphics memory type GDDR6
On-board graphics card
On-board GPU manufacturer Intel
Discrete graphics card
On-board graphics card model Intel Iris Xe Graphics


Audio

Audio system Dolby Atmos
Built-in microphone
Number of microphones 3


Camera

Front camera
Front camera HD type Full HD
Infrared (IR) camera


Network

Top Wi-Fi standard Wi-Fi 6E (802.11ax)
Wi-Fi standards Wi-Fi 6E (802.11ax)
Mobile network connection
Antenna type 2x2
Bluetooth
Bluetooth version 5.2


Ports & interfaces

USB 3.2 Gen 2 (3.1 Gen 2) Type-A ports quantity 2
USB 3.2 Gen 2 (3.1 Gen 2) Type-C ports quantity 1
HDMI ports quantity 1
HDMI version 2.1
Thunderbolt 4 ports quantity 1
Intel® Thunderbolt 4
Combo headphone/mic port
Charging port type DC-in jack
Power adapter barrel connector 6.0 mm
USB Type-C DisplayPort Alternate Mode
USB Power Delivery


Keyboard

Pointing device Touchpad
Keyboard layout AZERTY
Numeric keypad
Keyboard backlit
Keyboard backlit colour RGB


Software

Operating system architecture 64-bit
Trial software 1-month trial for new Microsoft 365 customers
Operating system installed Windows 11 Home


Processor special features

Intel Flex Memory Access
Intel Trusted Execution Technology
Intel VT-x with Extended Page Tables (EPT)
Intel Stable Image Platform Program (SIPP)
Execute Disable Bit
CPU configuration (max) 1
Embedded options available
Intel Virtualization Technology for Directed I/O (VT-d)
Intel Virtualization Technology (VT-x)


Battery

Battery technology Lithium-Ion (Li-Ion)
Number of battery cells 4
Battery capacity 90 Wh
Fast charging
Fast charging time (50%) 30 min


Power

AC adapter power 280 W
AC adapter frequency 50 - 60 Hz
AC adapter input voltage 100 - 240 V
AC adapter output current 14 A
AC adapter output voltage 20 V


Security

Cable lock slot
Cable lock slot type Kensington
Windows Hello
Trusted Platform Module (TPM)
Password protection
Password protection type BIOS, User


Weight & dimensions

Width 355 mm
Depth 246 mm
Height (front) 1.99 cm
Height (rear) 2.23 cm
Weight 2.1 kg
  • Windows 11 Home 64-bit
  • Intel Core i9-13900H (24MB Cache)
  • 40.6 cm (16") WQXGA 2560 x 1600 Mini LED, NVIDIA GeForce RTX 4090 (16GB GDDR6)
  • 32GB (4800MHz) DDR5-SDRAM (2 x 16) & 2000GB SSD


ASUS ROG Zephyrus M16 GU604VY-NM001W.

Product type: Laptop, Form factor: Clamshell.

Processor family: Intel® Core™ i9, Processor model: i9-13900H.

Display diagonal: 40.6 cm (16"), HD type: WQXGA, Display resolution: 2560 x 1600 pixels.

Internal memory: 32 GB, Internal memory type: DDR5-SDRAM.

Total storage capacity: 2 TB, Storage media: SSD.

On-board graphics card model: Intel Iris Xe Graphics, Discrete graphics card model: NVIDIA GeForce RTX 4090.

Operating system installed: Windows 11 Home.

Product colour: Black


TRANSCEND YOUR REALITY
For gamers who demand the absolute best motion and image clarity, the Zephyrus M16 offers an incredible Nebula HDR Display with a 240Hz refresh rate, 100% DCI-P3 coverage, and a staggering 1100 nits of peak brightness for stunning HDR gameplay. The 16-inch, 16:10 Mini LED panel provides incredibly deep blacks for content that jumps right off the screen, whether you’re watching a movie or playing a fast-moving arena shooter. On models without the Mini LED panel, the max brightness peaks at 500 nits, but both panels share QHD resolution and a 240Hz refresh rate, and all models share an incredible 92% screen-to-body ratio.

Nebula HDR Engine
The Nebula HDR engine is a purpose-built local dimming algorithm that produces stunning highlights with unparalleled depth. Trained on an instruction set of more than 150 videos and over 2000 still photos, the algorithm can dynamically adjust the HDR lighting needed to minimize blooming around individual dimming zones by 25%.

TACKLE ANYTHING
Enjoy portability and versatility without sacrificing Windows 11 Pro gaming power. The ROG Zephyrus M16 speeds through gaming and multitasking with up to a 13th Gen Intel® Core™ i9-13900H processor. Game with confidence with up to an NVIDIA® GeForce RTX™ 4090 Laptop GPU. With a dedicated MUX Switch, NVIDIA® Advanced Optimus, and G-SYNC support, every game runs at peak performance with no tearing. Move freely to create, stream, and game wherever the mood strikes.

13th Gen Intel® Core™ i9 Processor
Power through any game or project with an Intel® Core™ i9-13900H processor featuring a hybrid architecture built from the ground up for Windows 11. With up to 6 Performance-cores and 8 Efficient-cores, AAA gaming and streaming is effortless.

GPU POWER UNLEASHED
Top-tier components require power, especially when it comes to maximising your GPU’s performance. Powered by NVIDIA DLSS 3, ultra-efficient Ada Lovelace arch, and Max-Q Technologies. The NVIDIA® GeForce RTX™ 4090 Laptop GPU is fully unleashed with a max TGP of 145W, thanks to the extra 25W available with Dynamic Boost. Higher power limits allow the card to boost higher for longer, squeezing the absolute most performance out of your machine and ensuring you have highest framerates possible.

MUX Switch with NVIDIA Advanced Optimus
With NVIDIA® Advanced Optimus, the laptop can automatically route frames from the discrete GPU directly to the display using a MUX Switch, bypassing the integrated graphics. This pathing improves performance by 5-10% compared to machines without a MUX Switch, making sure you get the absolute best gaming experience — all without needing touch a single button.

GAME. STREAM. CREATE.
The Zephyrus M16 is built from the ground up for gamers — and, of course, game developers. The Zephyrus M16 can run all of the latest game engines like Unity and Autodesk, enabling you to unlock your creativity and try your hand at making something new. Whether you’re a digital artist, streamer, video editor, or dabble with animation and game development, the Zephyrus M16 has all the horsepower you need to take your creations to the next level.

The ROG Zephyrus M16 builds upon years of Intelligent Cooling experience to relentlessly push the boundaries of what an ultraportable laptop is capable of. Our Tri-Fan Technology and unique full-width heatsink elevate the M16 from just a thin and light to a true gaming machine. Thermal Grizzly liquid metal thermal compound, a unique Tri-Fan thermal module, and the ability to stay completely silent with 0dB Ambient Cooling Technology keep the Zephyrus M16 on the cutting edge of cool.

0dB Ambient Cooling
Enjoy truly silent cooling under light workloads with 0dB Ambient Cooling Technology. In the Silent operating mode, the cooling system switches off all fans during everyday tasks to dissipate heat passively. This lets you concentrate on your work and immerse yourself in movies with less distraction. If CPU or GPU temperatures increase, the fans automatically switch on again.

STYLISH. SOPHISTICATED. SUPERCHARGED.
For the first time, the M16 will feature an AniMe Matrix™ display. With 18,710 precision machined holes on the lid of the machine, animations are crisper and cleaner than ever before. For models without the AniMe Matrix™ LED array, the perforations are covered with Monochrome Film, allowing the lid to colour shift with the light. For 2023, we’re also introducing a new matte black colour with an overfiring finish. Helping to complete the stealth look, this finish is also incredibly fingerprint resistant. With four polished side panels and a holographic nameplate, the M16 exudes a sense of style and luxury not seen in standard gaming laptops.

Brush up
Traditional machining techniques for a laptop chassis involve drill cuts, which can leave some slight visible marks. The M16 has had its chassis polished to perfection with ten grinding passes, leaving a stunning and luxurious finish on all four sidewalls.

EXPLORE THE MATRIX
AniMe Matrix™ and Virtual Pet OMNI have both gotten an upgrade. More LEDs mean more animation possibilities, and OMNI returns with a whole host of mini games, like the Slot Machine, Shoot’em Up and Whack-A-Mole. The games will also light up the AniMe Matrix™ as you progress, and getting high scores will unlock more animations for OMNI as he joins you on the desktop.

ENDLESS PERSONALISATION
Make the Zephyrus M16 uniquely yours with customisable animation options. Display text messages or system notifications, set the matrix to respond in real time to your audio source, or create a custom animation of your very own.

UNIFIED SYSTEM TUNING AND PERSONALISATION
ROG’s own OMNI mascot acts as a fun sidekick who doubles as an interactive assistant. OMNI lives on your desktop after activation and reacts in real time to changes in system load and battery level. The virtual pet can also be configured to hang out on the Zephyrus M16’s AniMe Matrix™ display.

PORTABILITY
19.9mm
< 2.1kg

Portability wasn’t sacrificed for flagship gaming power. Weighing under 2.1kg and less than 20mm thick, the M16 is a joy to travel with.

90Wh
Work and play confidently far from wall sockets with a large 90Wh battery.

50% in 30min
That mobility continues with fast charging support that can juice up the M16 from 0-50% in just 30 minutes.

FHD 1080p
An infrared camera ensures seamless unlocking with Windows Hello support, even in low light conditions.

With full support for the new Wi-Fi 6E standard, the M16 can enjoy broadband level connections, even in congested networks.

SINK INTO SUBLIME SOUND
Streaming, recording, and gaming are streamlined with the Zephyrus M16’s multi-faceted audio system. Boasting Dolby Atmos® technology, twin tweeters and dual force-cancelling woofers offer beautifully balanced acoustics, all housed in a redesigned speaker pattern. A customisable 3D mic array captures audio in a variety of scenarios, while Two-Way AI Noise Cancellation clarifies sound from your feed and incoming feeds as well.

3D Mic Array
Three modes for the integrated microphone array give you greater control over your input. Cardioid mode captures sound from right in front of the laptop, while minimising input from the back, making it ideal for streaming and gaming. Stereo mode uses right and left channels to record a wider soundscape for live music or other immersive experiences. Omnidirectional mode picks up sound from all directions equally for clearer group conference calls.

THE KEY TO VICTORY
Maintain a low profile with a new Stealth Type keyboard that keeps keystrokes under 30dB. Input complex commands at speed with N-key rollover that ensures every press is registered, and Overstroke technology that lowers each key’s actuation point for effortless input. With a 20 million keypress lifetime, 1.7mm travel distance, and illuminated keycaps, you’ll be typing comfortably in all conditions for years to come.

EXPANSIVE CONNECTIVITY
A variety of I/O ports keep you connected and let you stay productive no matter where you are. The ultra-versatile Thunderbolt™ 4 port with DisplayPort™ 1.4 and Power Delivery 3.0 is joined by two USB 3.2 Type-A ports for a gaming mouse, gamepad, and other accessories. Drive 4K high refresh rate monitors, or up to 8K 60Hz with a dedicated HDMI 2.1 port. A microSD slot makes it easy for creators to shoot, edit, and process massive images and videos anywhere.

GEAR UP AND GAME
Game in style with ROG accessories. Aim precisely where you mean to with the 19,000 dpi sensor on the ROG Gladius III mouse. Immerse in rich, true-to-life sound with the ROG Fusion II 300 headset. Carry it all safely with you in a durable, RGB-accented 15” ROG Ranger backpack.

*Bundled peripherals may vary according to regions. Please check with local vendors for exact offers.

XBOX GAME PASS ULTIMATE
DISCOVER YOUR NEXT FAVOURITE GAME
Play over 100 high-quality games with friends on your PC, console, phone or tablet for one low monthly price.* With games added all the time, there’s always something new to play.

*Terms and exclusions apply. Game catalog varies over time, by region, and by device. See xbox.com/gamepass and https://www.ea.com/eaplay/terms, for details. Xbox Cloud Gaming: Streaming limits apply. Requires compatible controller (sold separately), supported device and Xbox Game Pass app; see system requirements. System requirements vary by game; performance scales with higher-end systems.

Delivery

Welcome to the shipping information page.

Here u will find useful information about our shipping conditions

U can buy your products online at Axitech and let them be delivered swiftly ar your home or at work. Delivery times can vary depending on the selected delivery address, availability of the products and the date and time of the order. A tracking number is included in your confirmation email, allowing you to check the status of your shipment at any given time.

Stock

You can find the status of local and central stock on our product pages.

Local stock means stock that is physically present in our store.

Central stock means stock available from our suppliers.

For delivery times, this means that products from local stock can usually be delivered a little earlier.

Prices

Belgium

4,95*
  • 1-2 Days

Netherlands, Luxembourg

9,95
  • 2-3 Days

Germany, France

14,95
  • 3-5 Days

European Union

24,95
  • 3-5 Days

Rest of Europe

34,95
  • 5-10 Days

Guidelines:
- Delivery to postboxes is not possible.
- Shipping services may be delayed during certain periods. Keep this in mind.
- Products that are large and/or heavy will not be delivered outside of Belgium

*Voor producten die te groot en/of zwaar zijn wordt een verzendkost van €130 aangerekend.

Deliveries outside of Europe

Deliveries outside of Europe are not offered by default.
If you're outside of Europe and would like to order a product, contact us.

Retours

All purchases (with the exception of software) are subject to a 14-day reflection period, during which you can either return the product in its original packaging to our store or return it.
Be sure to indicate your order number, describe the nature of the problem with your product and attach photos if necessary.

For more information click here


Click here to contact us.

Ratings & Reviews

Be the first to review this product

Ordering

Click here to learn how to place an order.

You can always check your orders on the page of your account. You can also cancel it here.
If you have ordered without an account, please send an email so that we can cancel it for you.


Once an order has been placed, it can not be changed. If you want to place another order, please first cancel your old order.

 

The numbers you see with a product are the stock of our suppliers.
If the local stock is mentioned, it means that we have available it in the store.
If a product is marked as out of stock, it means that it is currently unavailable at both our suppliers and our shop.

Payments

We propose the following payment methods :

Cash: Store
Bancontact / Maestro / Mister Cash: Store and webshop
MasterCard / VISA: Store and webshop
iDeal: Webshop
KBC: Webshop
Belfius: Webshop
ING: Webshop
Wire transfer: Webshop
PayPal: No
Ecocheques: Store (Refurbished products)
Payment plan: No

Your payment via Bancontact failed? First check if the money has been debited or not. Is not this the case? You can then immediately place another order.
The money has been debited from your bank account but you have not received a confirmation e-mail after an hour? Send us an e-mail indicating your transaction number. This is always indicated on the debit note. We will help you as quickly as possible.

You have placed an order and want to pay by credit card, but you receive the message that your credit card has been refused. That's annoying. Rest assured that we will not receive money from a refused credit card and you will be informed that the order cannot be placed. You can simply place your order again with another method of payment such as Bancontact.

Meer informatie

Send us an e-mail!

Have you paid with Ideal? We will then reimburse payment on your bank account. If you paid by credit card and you returned the entire order, we will refund the amount on your credit card. You have returned only part of your order? We will then transfer the money to the bank account number you specified. If you do not know your bank account number, we ask you to communicate it to us. Have you been to our store and did you pay on the spot? We will ask you for your bank account number so that we can deposit the amount. Refunds are made within 3 to 5 business days.

You have not received a refund after 3 to 5 business days? The time required for your refund to be credited to your account varies from one bank to another. If you have not received a refund after 7 business days, please contact our Customer Service.

Send us an e-mail!

Your VAT number is checked with VIES (VAT Information Exchange System), if it's valid and u meet the requirements for making purchases without VAT, this is done automatically for you.

If it does not work, as a professional client with a valid VAT number, you can always contact our customer service to place your order. 
Please be as complete as possible in the description of your order, if possible with URL links from our online store, so that we can help you as quickly as possible. An invoice is always created.

Send us an e-mail!

Delivery & Pickup

You will find a detailed overview of our places of shipment and rates here.

You can follow the status of your order on the page of your account.

Click on 'My orders', then select the correct order.

Then click on 'Order Shipments', next to 'Invoices'

Now you have an overview of all shipments of the order.

Each shipment has its own tracking link, you can find this just under the shipment number.

Of course, you can pick up your order in our store in Mechelen! Please indicate when ordering and we will inform you when your product is ready for pick up.

It's annoying, but do not worry. First check the following points:

- Check the 'Track & Trace', which can give you a more precise idea of the delay of your package.
- Check the delivery address, is it correctly filled in when ordering?

- Check your mailbox, it can contain a message that you were not at home at the time of delivery. It is possible that the mailman or the courier proposes your package again or deliver it to the neighbors.
- If none of these items are clear, please contact us.

Send us an e-mail!

Warranty & Repairs

You can bring your repair at any time without an appointment in our store!
When you bring us your device, we perform a check and a quote within 2 work days*.

If you can not reach us, you will need to ship your device. It's best to consult us for details after you have sent us an email describing the problem. You must expect to miss your device for 10 work days*.
ATTENTION! We only accept repairs shipped from Belgium. If you send your repair from abroad, your shipment will be refused and returned immediately.

Describe the nature of the problem with your device and include photos if necessary. We will answer you within 24 hours during our opening hours.

Request a repair!

You can at any time inquire about the status of your repair by sending an e-mail. We will answer them as soon as possible.

 

U can always view the status of the repair using the QR code or the link that u can find on the claim ticket that u received when u brought in your device.

Send us an e-mail!

We repair Windows and Linux computers as well as Apple computers.

We also replace glass back covers for iPhones!

Klik hier voor meer informatie.

We do not offer replacement devices while your device is being repaired. We offer rental services, prices and conditions are determined according to the needs and specific wishes of the customer. Send a request for more information.

Send us an e-mail!

We offer the following warranty periods and conditions:

New product: 2 year
Refurbished product: 1 or 2 year   Meer informatie
Repairs: 6 months

We never give a guarantee for software problems. The warranty only applies to manufacturing defects, not to the defects of use.

Click here to consult our conditions of sale.

Click here to view our repair conditions.

Returns & Exchange

All purchases (with the exception of software) are subject to a 14-day reflection period, during which you can either return the product in its original packaging to our store or return it.

For more information, view our sales terms and conditions here.

Send us an e-mail!

Nee.

 

Due to the nature of the products we offer, testing is equivalent to putting the device into service.

 

For more information, view our sales terms and conditions here.

Unsatisfied with your products? Defective at delivery?
We are sorry to hear that, and we will ensure that it is rectified as soon as possible.
You can immediately return your product in its original packaging to our store or send it back. We will send you the same product as a replacement as soon as possible.
Be sure to indicate your order number, describe the nature of the problem with your product and attach photos if necessary.

You can also request an RMA on the page of your account, in the order menu.

Meer informatie

Send us an e-mail!

Address & Customer Service

Our store is located at Battelsteenweg 275, 2800 Mechelen in Belgium. (across from Carrefour)

Contact form

Refurbished

The refurbished devices are fully verified, cleaned, repaired and updated. They are then offered for sale with a sharp discount. It's not only good for your budget but also for the environment, because there is less need for new electronic materials and old materials are reused.

In addition to exceptional discounts, we also offer a one-year warranty on all refurbished materials purchased from us!

 

Click here for more information.

Our refurbished products all have a rating, indicated by a star classification.

3 Stars: C grade
4 Stars: B grade
5 Stars: A grade

Grade C means that the device works perfectly but has very visible cosmetic damage. These are normally offered at a larger discount.

Grade B means that the device works perfectly but has some minor cosmetic defects.(Small scratches, bumps on the case, etc.)

Grade A means that the device has been used, but it is not (or barely) noticeable. It's like buying a new one, but cheaper!

 

Click here for more information.

Terms and Conditions

1.1 These general terms and conditions apply to all offers made by Axitech and to all agreements concluded (with Belgian buyers of Axitech products).


1.2 Unless expressly agreed otherwise, the applicability of other general terms and conditions is excluded.

2.1 All statements made by Axitech on the website or in catalogs are considered to be an invitation to make an offer.


2.2 Orders can be placed with a fully completed order card (indicating customer number, your most recent street address, the correct order numbers and numbers of items to be ordered), by fax, by e-mail, via websites.


2.3 By placing an order, the buyer accepts the applicability of the general conditions mentioned on the site and in the catalogs. The most current terms and conditions will be posted on the website.


2.4 Axitech reserves the right to refuse orders under a minimum order amount or to charge a surcharge for such orders. Furthermore, conditions such as prepayment may be attached to the acceptance of orders.


2.5 If, for any reason, acceptance of an order for a particular item proves impossible, Axitech will, in consultation with the buyer, endeavour to supply an item comparable in price and quality. The order will be accepted in modified form after agreement.


2.6 The agreement is established at the time Axitech has accepted the order.

3.1 The prices on Axitech's websites are the current prices. Prices in mailings may differ due to price changes made after the mailings were printed.

 

3.2 The price listed on the website may be incorrect. If the price is disproportionately low, Axitech may cancel the order or still charge the customer the correct price.


3.3 As long as the agreement has not been concluded, Axitech shall be entitled to change the prices and further terms and conditions.


3.4 All prices are inclusive of VAT and cost of packaging, exclusive of cost of transportation, shipping and legal fees unless otherwise stated. Per order, depending on the method of payment, a one-time contribution to the shipping costs mentioned on the websites and in the catalogs will be charged.


3.5 Axitech is also entitled to pass on changes in the rate of turnover tax and any other taxes and/or levies after the agreement has been concluded.

4.1 Axitech will determine the method of transportation and the carrier. If the customer has special transport requirements, the additional costs shall be borne by the customer. All orders will be delivered to the customer's specified pickup point or street address.


4.2 Axitech will deliver the order promptly. In the event of a delay in the delivery of all or part of the order, Axitech will send a notice no later than three weeks after acceptance of the order. Customer then has the right to cancel the order, to the extent delayed, without charge no later than seven days after receipt of the delay notice.


4.3 Axitech reserves the right to deliver the order in parts. There are no additional costs associated with partial deliveries or backorders.


4.4 Despite all the care we take with orders, it may happen that an order is not delivered or is incomplete. The buyer is required to report this within 7 days of receiving the items. In that case, the delivery will be completed or redone at Axitech's expense if necessary.

 

4.5 Axitech is not responsible for delays in deliveries once shipped. Delivery services can be delayed due to several factors: busy periods, strikes, wrong address, traffic, and so on.

5.1 Payment shall be made by bank or giro, credit card or online banking on terms further set forth on the websites and in the catalogs.


5.2 If it is agreed that payment will be made on account, a (fatal) payment term of 30 days after the invoice date will apply.


5.3 In cases that give rise to it, Axitech reserves the right not to accept a method of payment proposed by the buyer. In this case, this will be communicated and the order will be sent after prepayment.


5.4 Settlement with claims against Axitech or suspension shall not be permitted unless such settlement is still agreed upon in writing.


5.5 Prepayment is only possible by bank or giro transfer.


5.6 After exceeding a payment term, the customer shall owe the statutory interest and all judicial and extrajudicial collection costs with a minimum of € 100. Axitech may then suspend fulfilment of its obligations or dissolve the agreement by letter.

6.1 Goods delivered shall remain the property of Axitech until all (payment) obligations have been fulfilled. This applies to all obligations for which the law permits the creation of a reservation of title.


6.2 Axitech shall be irrevocably authorised, without notice of default being required, to take back the articles that have remained the property of Axitech (or have them taken back).

7.1 The right of renunciation does not apply to customers who purchase products for business or professional use.


7.2 The customer, who does not purchase the products for business or professional use, has the right to renounce the purchase, without payment of a fine and without giving any reason, provided that Axitech is informed thereof by letter or by fax within a period of 14 working days from the day following the day of delivery of the product. The goods must be returned in the original packaging, accompanied by a copy of the relevant invoice and stating the reason for return.


7.3 For the exercise of his right of renunciation, the costs of returning the products shall be borne by the customer.


7.4 In the case of delivery of immediately reproducible products protected by copyright law and in the case of distance selling of cosmetics, the customer is obliged to return the product in its intact safety packaging.


7.5 In case of exercise of the renunciation right, Axitech shall be obliged to refund the amounts already paid by the buyer, without any costs. Reimbursement shall be made within thirty days following the day of notification of renunciation.


7.6 The customer cannot exercise the right of renunciation concerning delivery of audio and video recordings and computer software of which the seal has been broken by the customer.

8.1 The buyer has up to 14 days for reflection after delivery of the goods. The buyer must deliver the goods to Axitech within 14 days of reporting a return.

 

8.2 Het retourrecht is niet geldig voor volgende producten:

  • Sealed products (e.g. Ink, Toner, software, laptops, desktops, video games, USB flash drives, hard drives, SSDs, headsets, earbuds, etc) with the seal broken.
  • Personalized items (for example, an engraved product)
  • Products with limited expiration dates
  • Perform a service (e.g., remote assistance, installation, data transfer, etc.)
  • Individual products that are part of a bundle

 


8.3 The right of return is only valid in the following situations:

  • The product is in its original condition and undamaged.
  • The product was not put into use.
  • The product must be returned in its original packaging.
  • If accessories or matching components were supplied with the product, they must also be returned in the original packaging. (for example: adapter, power cable, case, pen, mouse, keyboard, etc)

 

8.4 If one or more of these conditions are not met, a portion of the amount will be withheld or the return request will be denied.

 

8.5 If all conditions are met, Axitech will refund the price paid, including shipping costs of the order, as soon as possible, but no later than 14 days after the return of the items.


8.6 If the items delivered by Axitech have not been returned within the "approval period" of clause 8.1, the customer accepts the items as accepted.

 

8.7 The buyer is responsible for the return of the goods, including shipping costs.

 

8.8 If abuse of the right of return is suspected, future orders will be refused.

 

8.9 For more information on Belgian return laws click here.

9.1 Axitech guarantees the quality of the items it delivers for twenty-four months from the delivery of the product.


9.2 If the delivered products do not correspond to the description in the guarantee certificate, the description in the catalogs or on Axitech's website, the buyer can claim a warranty. This is only valid if he notifies Axitech in writing within a period of two months from the day on which the buyer has identified the defect. For customers purchasing products for business or professional use, the period in which notification must be made is 14 days. Together with the notification, the customer must send a detailed description of the defect as well as a copy of the sales invoice. This provision applies only to customers who do not purchase the products for business or professional use.


9.3 Pursuant to a validly exercised warranty claim, the buyer is entitled to a free repair or free replacement (at Axitech's discretion) of the good, except where this would be impossible or disproportionate.


9.4 This warranty does not apply if:
• the item or device was inadequately protected from shipping damage when returned;
• modifications have been made to the item or device;
• there are defects caused by incorrect or improper use, such as failure to observe the accompanying operating instructions;
• the defect was caused by intent or gross negligence;
• there is an external calamity such as lightning, power failure, natural disasters, etc;
• Axitech has not been given the opportunity (in time) to investigate the complaint and possibly to repair the defect.


9.5 The Customer's legal claim shall be time-barred after the expiration of one year from the date on which the Customer established the lack of conformity, without that period being allowed to expire before the end of the two-year period referred to in 8.1.
For buyers who purchase products for business or professional use, the legal claim shall lapse one month from the notification of the defect to Axitech.


9.6 If a lack of conformity becomes apparent within a period of six months from delivery of the product, the presumption that this lack existed at the time of delivery applies as evidence to the contrary, unless this presumption is incompatible with the nature of the product or with the nature of the nonconformity, by taking into account, among other things, the fact that the product is new. This provision does not apply to customers who purchase the products for business or professional use.


9.7 Taking into account the use that the customer has had since the delivery of the product, the customer has the right to demand an appropriate price reduction or the rescission of the purchase agreement:
• if he cannot claim repair or replacement.
• if Axitech has not made the repair or replacement within a reasonable time or without serious inconvenience to the buyer.
The customer is not entitled to demand the dissolution of the agreement if the lack of conformity is of minor significance. This provision applies only to customers who do not purchase the products for business or professional use.


9.8 If the product was delivered to the first buyer for more than one year and Axitech can no longer repair the product or no longer has the item in question in stock, then Axitech offers the option, at the buyer's option, to supply a replacement item at 50% of the purchase price, or to refund 50% of the purchase price paid.
This provision applies only to customers who purchase the products for business or professional use.


9.9 After the expiry of the warranty period as referred to in 8.1, Axitech shall be obliged to indemnify for the hidden defects of the product sold.

10.1 Personal information is stored in Axitech's customer system to process orders. In addition, Axitech uses the data for internal marketing purposes, such as sending catalogs. Axitech applies the relevant legislation when using personal data.


10.2 When Axitech provides data to third parties to perform tasks within the scope of activities described in 10.1, privacy will be maintained.

11.1 Axitech's liability with respect to the sale and delivery of articles is expressly limited to the warranty regulated under clause 9.


11.2 Axitech is not liable for advice it has provided, printing and typesetting errors in catalogs, technical data provided by suppliers or manufacturers and unforeseeable poor quality of the products.


11.3 For the rest, any liability of Axitech shall be limited to the amount actually paid on the relevant invoice sent.

12.1 No later than at the conclusion of the agreement, Axitech will offer these general terms and conditions to the buyer, either electronically or otherwise. The buyer is responsible for printing or saving the terms and conditions if required.


12.2 Axitech makes the following information available on its website:
• its registered address and company number.
• the main characteristics of the products, including the price
• the method and cost of delivery and payment
• the address where complaints may be filed if different from its registered office address
• the method of taking back and returning the product, including any associated costs
• the period of validity of the offer (if applicable)


12.3 If the buyer wishes to dissolve or destroy the agreement on the grounds that Axitech would not comply with legal information obligations, this right must be exercised within 14 working days after acceptance of the order.

 

12.4 Axitech cannot guarantee 100% accurate information for all products. For questions or comments about product information, the buyer should contact customer service. It is the buyer's responsibility to ensure that the correct product is ordered.

13.1 Disputes will be resolved by mutual agreement whenever possible.


13.2 These general terms and conditions are governed by Belgian law and all disputes will be dealt with by the court based on the location of Axitech's registered office.

14.1. The entrepreneur has a sufficiently publicized complaint procedure and handles the complaint in accordance with this complaint procedure.


14.2. Complaints about the implementation of the agreement must be submitted to the entrepreneur within a reasonable time, fully and clearly described, after the consumer has found the defects.


14.3. Complaints submitted to the entrepreneur shall be answered within a period of 14 days from the date of receipt. If a complaint requires a foreseeably longer processing time, the trader will respond within the 14-day period with a notice of receipt and an indication of when the consumer can expect a more detailed response.


14.4. If the complaint cannot be resolved by mutual agreement, a dispute arises that is subject to the dispute resolution procedure.

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