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SKU | 90MB1H50-M0EAY0 |
EAN | 4711387523803 |
Brand | ASUS |
Connectivity | 3.5mm, Bluetooth, Ethernet, HDMI, Thunderbolt, USB 3.0 Type A, USB 3.1 Type A, USB 3.1 Type C, Wi-Fi |
Internal Connectors | USB 3.0, USB 2.0, SATA |
Color | Black |
Motherboard Form Factor | ATX |
Wifi Version | Wi-Fi 6E |
Audio Channels | 7.1 kanalen |
Amount of RJ45 Ports | 1 |
Processor
Processor manufacturer | Intel |
Processor socket | LGA 1700 |
Compatible processor series | Intel® Celeron®, Intel® Core™ i3, Intel® Core™ i5, Intel® Core™ i7, Intel® Core™ i9, Intel® Pentium® Gold |
Supported processor sockets | LGA 1700 |
Memory
Supported memory types | DDR5-SDRAM |
Number of memory slots | 4 |
Memory slots type | DIMM |
Memory channels | Dual-channel |
ECC | |
Non-ECC | |
Supported memory clock speeds | 4800,5000,5200,5400,5600,5800,6000,6200,6400,6600,6800,7000,7200,7400,7600,7800,8000 MHz |
Supported memory clock speed (max) | 8000 MHz |
Maximum internal memory | 192 GB |
Unbuffered memory |
Storage controllers
Supported storage drive types | HDD & SSD |
Supported storage drive interfaces | M.2, SATA III |
Number of HDDs supported | 4 |
Number of storage drives supported | 9 |
RAID support | |
RAID levels | 0, 1, 5, 10 |
Graphics
Parallel processing technology support | Not supported |
On-board graphics card |
Internal I/O
USB 2.0 connectors | 2 |
USB 3.2 Gen 1 (3.1 Gen 1) connectors | 2 |
USB 3.2 Gen 2x2 connectors | 1 |
Number of SATA III connectors | 4 |
Front panel audio connector | |
ATX Power connector (24-pin) | |
CPU fan connector | |
Number of chassis fan connectors | 4 |
EPS power connector (8-pin) | |
12V power connector | |
RGB LED pin header |
Rear panel I/O ports
USB 3.2 Gen 1 (3.1 Gen 1) Type-A ports quantity | 4 |
USB 3.2 Gen 2 (3.1 Gen 2) Type-A ports quantity | 5 |
USB 3.2 Gen 2 (3.1 Gen 2) Type-C ports quantity | 1 |
Ethernet LAN (RJ-45) ports | 1 |
HDMI ports quantity | 1 |
HDMI version | 2.1 |
Headphone outputs | 1 |
Line-in | |
Microphone in | |
S/PDIF out port | |
Thunderbolt ports quantity | 2 |
WiFi-AP antenna jack | 2 |
Network
Ethernet LAN | |
Ethernet interface type | 2.5 Gigabit Ethernet |
Wi-Fi | |
Top Wi-Fi standard | Wi-Fi 7 (802.11be) |
Wi-Fi standards | 802.11a, 802.11b, 802.11g, Wi-Fi 4 (802.11n), Wi-Fi 5 (802.11ac), Wi-Fi 6 (802.11ax), Wi-Fi 6E (802.11ax), Wi-Fi 7 (802.11be) |
Bluetooth | |
Bluetooth version | 5.4 |
Features
Motherboard chipset | Intel Z790 |
Audio chip | Realtek ALC4082 |
Audio output channels | 7.1 channels |
Product colour | Black |
Component for | PC |
Motherboard form factor | ATX |
Motherboard chipset family | Intel |
Power source type | ATX |
Windows operating systems supported | Windows 10, Windows 11 |
Expansion slots
PCI Express x4 (Gen 4.x) slots | 1 |
PCI Express x16 (Gen 5.x) slots | 1 |
Number of M.2 (M) slots | 5 |
BIOS
BIOS type | UEFI AMI |
BIOS memory size | 256 Mbit |
Clear CMOS button |
Weight & dimensions
Width | 305 mm |
Depth | 244 mm |
Packaging content
Cables included | SATA |
Drivers included |
Other features
Back-to-BIOS button |
- Intel LGA 1700 Intel® Celeron®, Intel® Core™ i3, Intel® Core™ i5, Intel® Core™ i7, Intel® Core™ i9, Intel® Pentium® Gold
- PC ATX Intel Z790 Realtek ALC4082 7.1 channels
- DDR5-SDRAM 4 DIMM Non-ECC Maximum internal memory: 192 GB
- HDD & SSD M.2, SATA III RAID support Number of storage drives supported: 9
- BIOS type: UEFI AMI 256 Mbit Clear CMOS button
- 2.5 Gigabit Ethernet Wi-Fi Wi-Fi 7 (802.11be) Bluetooth 5.4
Processor manufacturer: Intel, Processor socket: LGA 1700, Compatible processor series: Intel® Celeron®, Intel® Core™ i3, Intel® Core™ i5, Intel® Core™ i7, Intel® Core™ i9,....
Supported memory types: DDR5-SDRAM, Maximum internal memory: 192 GB, Memory slots type: DIMM.
Supported storage drive interfaces: M.2, SATA III, Supported storage drive types: HDD & SSD, RAID levels: 0, 1, 5, 10.
Ethernet interface type: 2.5 Gigabit Ethernet, Top Wi-Fi standard: Wi-Fi 7 (802.11be), Wi-Fi standards: 802.11a, 802.11b, 802.11g, Wi-Fi 4 (802.11n), Wi-Fi 5 (802.11ac), Wi-Fi 6 (802.11ax), Wi-Fi 6E....
Component for: PC, Motherboard form factor: ATX, Motherboard chipset family: Intel
ROG Maximus Z790 Hero BTF is the first ROG motherboard with a hidden-connector design and graphics card high-power slot that delivers up to 600 watts of power for BTF graphics cards through the motherboard, providing an unprecedented level of cable management to PC DIY enthusiasts. It also boasts robust cooling, WiFi 7 and ample PCIe® 5.0 slots for unmatched performance, plus full compatibility with 14th Gen Intel® Core™ processors.
ADVANCED BTF DESIGN
With the combination of a BTF graphics card, motherboard and chassis, you can enjoy a full hidden-connector experience. This Advanced BTF approach is achieved through the new graphics card high-power slot available on BTF motherboards, which can deliver up to 600 watts to BTF graphics cards. With a full set of BTF components, builders can eliminate visible cables for an extra-clean aesthetic.
DIY-FRIENDLY FEATURES
PCIE® SLOT Q-RELEASE SLIM
With PCIe® Slot Q-Release Slim, simply tilt the card toward the latching mechanism to automatically unlock it from the PCIe slot. This makes upgrades and maintenance easier than ever before. Users will no longer need to fiddle with a tricky latch or even press a button to release their graphics card from the slot.
M.2 Q-LATCH
The innovative Q-Latch makes it easy to install or remove an M.2 SSD without the need for specific tools. The design employs a simple locking mechanism to secure the drive and neatly eliminate traditional screws.
Q-ANTENNA
With Q-Antenna, attaching a WiFi antenna to your PC is now easy and fast. Instead of slowly rotating two fasteners until they finally lock in, they just snap into place. Less hassle, and more consistent performance.
Q-CODE
The on-board LED panel shows 2-digit diagnostic codes, providing a valuable reference for troubleshooting common boot problems and hardware issues.
Q-LED
Q-LED is a set of troubleshooting lights to give PC builders quick indicators to confirm that key components ― CPU, RAM, graphics card, storage devices ― are functioning normally during startup. Q-LED can also alert them when memory modules have not been properly installed--even before attempting to boot a newly built PC.
BIOS FLASHBACK™
BIOS FlashBack™ is a safe and simple way to update an ASUS BIOS. Just drop the (UEFI) BIOS file onto a FAT32-formatted USB stick, plug it into the USB BIOS FlashBack port, and press the button. Updates can even be performed without having memory or a CPU installed.
CLEAR CMOS
The Clear CMOS button quickly resets BIOS settings to factory default. It can also be used to reboot the PC if incorrect BIOS settings have been selected.
ROG OVERCLOCKING TECHNOLOGIES
Psyche up and engage the Hero BTF overclocker in you, with onboard intelligence to scan, predict and adapt CPU performance parameters, and tools to command and track system vitals.
AI OVERCLOCKING
Tuning is now faster and smarter than ever before. ASUS AI Overclocking profiles the CPU and cooling to predict the optimal configuration and push the system to its limits. Predicted values can be engaged automatically or used as a launching ground for further experimentation.
DIFFERENTIAL SENSING
Conventional motherboards use single-ended sensing tapped from a location that isn't ideal, leading to a large disparity between the actual voltage fed to the CPU and the value reported to software. The ROG Maximus Z790 Hero BTF features a differential-sensing circuit and delicate IC that simplify overclocking and tuning by allowing you to track voltages more accurately.
TEAMED POWER ARCHITECTURE
Today's CPU architectures place incredible demands on motherboard power design by transitioning from deep power-saving modes, going from lower-power mode to full load in an instant. The latest ROG VRM architecture rises to the challenge by utilizing teamed power stages to rapidly swing current, while maintaining exemplary thermal performance.
ASUS became the first manufacturer to implement phase-doublers with the A8N32-SLI Deluxe motherboard, back in 2005. The board's VRM was lauded for elegantly overcoming the power handling capabilities of components that were available at the time while also reducing voltage ripple. Those benefits led to phase-doublers becoming universally accepted in the industry, and they are still used for similar purposes today.
Modern CPUs pack more cores than their predecessors, and the latest instruction sets allow them to crunch computationally dense workloads at an incredible pace. In addition, they consume less power at idle and can transition between load states much more quickly. These improvements necessitate a re-evaluation of power-design priorities because phase-doublers add a propagation delay that hampers transient response.
Fortunately, the latest integrated power components can handle higher currents than the devices of yesteryear, making it possible to implement a simple circuit topology that isn't hamstrung by the processing lag of phase-doublers. That's why the ROG Maximus Z790 Hero BTF utilizes teamed power stages to deliver higher burst current per phase, while maintaining the thermal performance of phase-doubled designs.
Each VRM component serves a specific purpose. PWM controllers and phase-doublers control the circuit, and the power stages do the heavy lifting from an electrical and thermal standpoint. The power stages feature low RDSON to reduce switching and conduction losses, helping to improve overall thermal headroom.
MEMORY
Comprehensive memory tuning options are the cornerstone of ROG motherboards. With the ROG Maximus Z790 Hero BTF, you can extract all of the potential out of your DDR5 modules, regardless of if they're from an extreme-speed kit or an entry-level set that would otherwise be locked.
ROG has a long legacy of flexing the fastest memory performance, and DDR5 is no outlier. Thanks to improved signal routing, now enthusiast-grade kits have been driven far beyond the 8 GT/s mark on the Maximus Z790 Hero BTF, and who knows how far future DIMMs can go? Seasoned veterans can test their mettle by tinkering with the extensive array of tuning options in the UEFI.
DIMM Flex provides enthusiasts with a powerful new way to overclock their DDR5 memory modules. It employs specialized circuitry that can boost performance or address potential stability issues, depending on temperature readings. When temperatures are nominal, it can use the extra headroom to increase speeds and efficiency. And when temperatures increase, it can adjust memory behavior downward to maintain stability.
ASUS Enhanced Memory Profile II (AEMP II) is an exclusive firmware feature that allows users to achieve supreme memory performance and compatibility with optimized clock speeds, even when they're using PMIC-restricted memory modules that do not provide an XMP or EXPO profile. Developed through a flexible training method, AEMP II simplifies the process of fine-tuning memory settings beyond the baseline configuration, all while ensuring system stability. This applies whether you are maximizing the potential of an entry-level module or preparing a high-speed kit for ultimate performance.
Now, AEMP II offers even more flexibility. With the latest firmware update, AEMP II allows users to optimize the performance of a four-DIMM DDR5 RAM configuration, even with a mixture of different brands and dies. Increasing the memory capacity of your build by adding additional DIMMs has never been easier — with AEMP II, you can get optimized memory performance even when all four memory modules are not an exact match, provided that all four DIMMs have the same capacity.
COOLER BY DESIGN
VRM and aluminum I/O heatsink
A VRM heatsink on the MOSFETs and chokes is connected to the aluminum I/O cover via an embedded heatpipe to increase mass and surface area for dissipation.
M.2 heatsinks and backplates
Large aluminum heatsinks provide extensive surface area to cool mounted M.2 drives, and three of the five onboard slots have a dedicated backplate for additional heat dissipation.
High-conductivity thermal pads
Each thermal pad improves overall heat transfer from the system by bridging the heat generated by the power stages to the heatsink. For future maintenance, a replacement thermal pad can also be found in the package.
Chipset heatsink
A dedicated heatsink draws heat away from the chipset to maintain optimum operating temperature.
THERMAL MANAGEMENT
An extensive array of headers line the ROG Maximus Z790 Hero BTF for precise cooling control and monitoring.
COOLER COMPATIBILITY
ASUS AIO coolers offer robust performance, high overclocking potential, bold aesthetics and customizable functionality for new Z790 motherboards, empowering you to build your dream gaming rig.
WIFI 7
Next-gen WiFi 7* chipset introduces all-new ultrawide 320 MHz channel bandwidth in the 6 GHz band and 4096 QAM, delivering up to 2.4X ultra-fast WiFi speeds**. The revolutionary Multi-Link Operation (MLO) provides a more stable WiFi connection and lower latency, unlocking the realms of the unknown in gaming, streaming, and industrial IoT.
*WiFi 7 features require onboard WiFi chipset, WiFi AP, and WiFi 7-supported operating systems to support the corresponding features. The 320 Mhz in the 6 GHz band may be unavailable in some regions / countries due to regulatory restrictions. Expected support for Multi-Link Operation (MLO) will be available later this year (October 2023). Please visit the ASUS support page for more information.
**Compared to WiFi 6E
2.5Gb ETHERNET
Low-latency gaming, speedy file transfers, and high-resolution video streaming are among the many perks of onboard Intel® 2.5 Gbps Ethernet.
Dual transceivers support the 2.4, 5 and 6 GHz bands to enable faster throughput, with directional sensitivity to improve signal quality and cover greater distances.
Armoury Crate’s Fast Check empowers users to rapidly detect WiFi signal strength.
Armoury Crate’s Direction Finder* helps users detect the optimal antenna orientation for achieving the best WiFi signal strength.
*The Direction Finder is only compatible with connections in the 5GHz and 6GHz bands
PCIE 5.0
Fully embracing the new standard, the ROG Maximus Z790 Hero BTF offers abundant Gen 5 support to give unfettered bandwidth to the fastest SSDs and graphics cards available.
Five onboard M.2 Slots
The ROG Maximus Z790 Hero BTF features five onboard M.2 slots, one of which is PCIe 5.0-ready to offer blistering 16 GB/s speeds, while the others offer still-impressive 8 GB/s over PCIe 4.0 interfaces.
Expansion Slot
The x16 expansion slot gets the PCIe 5.0 treatment to unlock incredible speeds up to 64 GB/s for compatible devices. To bear the brunt of massive graphics cards, it is also protected with a SafeSlot retention bracket. And cards can be removed easily, thanks to PCIe® Slot Q-Release Slim.
TWO THUNDERBOLT™ 4 TYPE-C® PORTS
Each port delivers up to 40 Gbps of bidirectional bandwidth for the latest super-speed devices and drives. Both ports can be employed for up to two external 4K displays, and PCIe bandwidth extends to up to 32 Gbps.
SUPREMEFX
ROG SupremeFX audio technology delivers an exceptional 110 dB signal-to-noise ratio to the line-in jack for pristine recording quality. There’s also a low-dropout regulator for cleaner power delivery to the SupremeFX ALC4082 codec and an integrated ESS® ES9218 Quad DAC capable of reaching -115dB THD+N for superior front-panel output. This combined solution allows for end-to-end 32-bit 384 kHz resolution playback that conveys all the subtlety and nuances of each audio track.
Blocks electromagnetic interference from the motherboard or add-ons to provide cleaner audio.
The ESS ES9218 integrated QUAD DAC amplifier is capable of providing -114 dB total harmonic distortion (THD+N) for standard audio devices, and it can ramp up to 2Vrms on supported audiophile hardware. In addition, the 121 dB dynamic range (DNR) provides an extremely low noise-floor, further accentuating dynamics and punch.
Instead of a conventional high definition audio (HDA) interface, the ALC4082 codec uses a USB interface to deliver studio-level sound reaching up to 32-bit 384 kHz audio resolution.
Unique design allows the codec's impedance-sensing function to be ported with either the front or rear headphone outputs.
Fine-quality components that produce a warmer, natural sound with exceptional clarity and fidelity.
AI COOLING II
Balance the thermals and acoustics of any build with a single click. A proprietary ASUS algorithm slashes unnecessary noise while running a quick stress test, and then monitors CPU temperatures to dynamically adjust fans to optimal speeds.
TWO-WAY AI NOISE CANCELATION
This utility leverages a massive deep-learning database to reduce over 5 million types of background noise from incoming or outgoing audio, helping ensure crystal-clear communication in games or calls.
AI NETWORKING
GameFirst is now integrated into Armoury Crate for an even better user experience. GameFirst optimizes networking performance by allocating bandwidth in real time, based on intelligent algorithms designed for various application customizable usage scenarios and corresponding learning algorithms. The latest update includes dedicated support for NVIDIA® GeForce NOW to ensure the lowest latency possible during intense game streaming cloud gaming sessions. To provide a better user’s experience, GameFirst is now integrated into Armoury Crate.
AI SUITE 3
The AI Suite 3 dashboard contains a set of intuitive controls that boost CPU performance while maintaining system stability.
UEFI BIOS
The renowned ROG UEFI (BIOS) provides everything you need to configure, tweak, and tune your rig. It offers intelligently simplified options for newcomers to PC DIY, as well as more comprehensive features for seasoned veterans.
PERSONALIZATION
GROW YOUR GAMING WORLD WITH AURA SYNC
Up your game with complementary Aura Sync enhanced aesthetics, featuring preset lighting effects that can be easily synchronized across compatible ROG graphics cards, monitors, keyboards, and mice to give your setup a unified look.
Sonic Studio supports HRTF-based (head-related transfer function*) virtual surround for headsets, casting an immersive aural landscape that draws you deeper into the action. The intuitive Sonic Studio interface also offers a range of EQ options and one-click presets, allowing you to tailor acoustics to suit personal preferences or the characteristics of your headset.
Through the pre-loaded DTS® Sound Unbound™ app, the ROG Maximus Z790 Hero BTF envelops you in rich audio, conjuring whole new levels of immersion for extraordinary gaming and entertainment experiences. By exploiting Microsoft spatial sound technology, DTS Sound Unbound creates an audial 3D space — putting you right in the middle of the soundscape, where you can sense the location and direction of every gunshot, footstep, or other sound in your virtual environment.
* DTS Sound Unbound requires in-game support. Check with developers for supported titles.
ARMOURY CRATE
Armoury Crate is a software utility designed to give you centralized control of supported gaming products, making it easy to tune the look and feel of your system. From a single intuitive interface, Armoury Crate helps you customize RGB lighting and effects for compatible devices and synchronize them with Aura Sync to create a unified lighting scheme across your system. In addition, Armoury Crate’s Fan Xpert4 tool provides comprehensive control over fans, water pumps, and all-in-one (AIO) coolers.
AIDA64 EXTREME
The ROG Maximus Z790 Hero BTF includes a one-year AIDA64 Extreme subscription, a tool that provides detailed information about hardware and software, as well as benchmarks to measure the performance of the entire system or individual components. AIDA64 Extreme includes a monitoring and diagnostics feature to detect and prevent hardware issues. All vital system sensors can be tracked in real time, allowing voltage readings, fan speeds, and temperature information to be displayed on the desktop or sent to dedicated displays or to the LCD panels of ROG AIO liquid coolers*.
*Support available for ROG Ryujin II and later models.
Dare to Be Green
We at the Republic of Gamers are on a mission to create a sustainable future where all gamers can flourish on the planet we call home.
Every step counts, and as part of ROG’s commitment to creating a more sustainable future, ROG has begun to utilize post-consumer recycled (PCR) plastic and paper materials certified by the Forest Stewardship Council (FSC™) in the packaging of motherboard.
INTEL® UNISON™
Our latest ROG and ROG Strix Z790 WiFi 7 motherboards help you unify your tech life with a free 9-month subscription to Intel Unison.
Intel Unison lets you use a compatible tablet as a second display, wirelessly transfer content between your phone, computer and tablet, and to do thing like accessing your smartphone’s picture photos while you’re working from on your PC. You can also keep an eye on your text messages and notifications while you’re working on your PC to stay connected without losing your flow, and you can even make phone calls without touching your phone.
You can use Armoury Crate to download drivers, tools, and user manuals, and to register products. It also taps into a special news feed that connects you to the global ASUS gaming community.
*Windows 10 or 11 required for full Aura Sync functionality within Armoury Crate. For Windows 8 and earlier versions, standalone Aura Sync software is available for free download from the product support site.
Delivery
Welcome to the shipping information page.
Here u will find useful information about our shipping conditions
U can buy your products online at Axitech and let them be delivered swiftly ar your home or at work. Delivery times can vary depending on the selected delivery address, availability of the products and the date and time of the order. A tracking number is included in your confirmation email, allowing you to check the status of your shipment at any given time.
Stock
You can find the status of local and central stock on our product pages.
Local stock means stock that is physically present in our store.
Central stock means stock available from our suppliers.
For delivery times, this means that products from local stock can usually be delivered a little earlier.
Prices
Belgium
- 1-2 Days
Netherlands, Luxembourg
- 2-3 Days
Germany, France
- 3-5 Days
European Union
- 3-5 Days
Rest of Europe
- 5-10 Days
Guidelines:
- Delivery to postboxes is not possible.
- Shipping services may be delayed during certain periods. Keep this in mind.
- Products that are large and/or heavy will not be delivered outside of Belgium
*Voor producten die te groot en/of zwaar zijn wordt een verzendkost van €130 aangerekend.
Deliveries outside of Europe
Deliveries outside of Europe are not offered by default.
If you're outside of Europe and would like to order a product, contact us.
Retours
All purchases (with the exception of software) are subject to a 14-day reflection period, during which you can either return the product in its original packaging to our store or return it.
Be sure to indicate your order number, describe the nature of the problem with your product and attach photos if necessary.
For more information click here
Ordering
Click here to learn how to place an order.
You can always check your orders on the page of your account. You can also cancel it here.
If you have ordered without an account, please send an email so that we can cancel it for you.
Once an order has been placed, it can not be changed. If you want to place another order, please first cancel your old order.
The numbers you see with a product are the stock of our suppliers.
If the local stock is mentioned, it means that we have available it in the store.
If a product is marked as out of stock, it means that it is currently unavailable at both our suppliers and our shop.
Payments
We propose the following payment methods :
Cash: Store
Bancontact / Maestro / Mister Cash: Store and webshop
MasterCard / VISA: Store and webshop
iDeal: Webshop
KBC: Webshop
Belfius: Webshop
ING: Webshop
Wire transfer: Webshop
PayPal: No
Ecocheques: Store (Refurbished products)
Payment plan: No
Your payment via Bancontact failed? First check if the money has been debited or not. Is not this the case? You can then immediately place another order.
The money has been debited from your bank account but you have not received a confirmation e-mail after an hour? Send us an e-mail indicating your transaction number. This is always indicated on the debit note. We will help you as quickly as possible.
You have placed an order and want to pay by credit card, but you receive the message that your credit card has been refused. That's annoying. Rest assured that we will not receive money from a refused credit card and you will be informed that the order cannot be placed. You can simply place your order again with another method of payment such as Bancontact.
Have you paid with Ideal? We will then reimburse payment on your bank account. If you paid by credit card and you returned the entire order, we will refund the amount on your credit card. You have returned only part of your order? We will then transfer the money to the bank account number you specified. If you do not know your bank account number, we ask you to communicate it to us. Have you been to our store and did you pay on the spot? We will ask you for your bank account number so that we can deposit the amount. Refunds are made within 3 to 5 business days.
You have not received a refund after 3 to 5 business days? The time required for your refund to be credited to your account varies from one bank to another. If you have not received a refund after 7 business days, please contact our Customer Service.
Send us an e-mail!
Your VAT number is checked with VIES (VAT Information Exchange System), if it's valid and u meet the requirements for making purchases without VAT, this is done automatically for you.
If it does not work, as a professional client with a valid VAT number, you can always contact our customer service to place your order.
Please be as complete as possible in the description of your order, if possible with URL links from our online store, so that we can help you as quickly as possible. An invoice is always created.
Send us an e-mail!
Delivery & Pickup
You will find a detailed overview of our places of shipment and rates here.
You can follow the status of your order on the page of your account.
Click on 'My orders', then select the correct order.
Then click on 'Order Shipments', next to 'Invoices'
Now you have an overview of all shipments of the order.
Each shipment has its own tracking link, you can find this just under the shipment number.
Of course, you can pick up your order in our store in Mechelen! Please indicate when ordering and we will inform you when your product is ready for pick up.
It's annoying, but do not worry. First check the following points:
- Check the 'Track & Trace', which can give you a more precise idea of the delay of your package.
- Check the delivery address, is it correctly filled in when ordering?
- Check your mailbox, it can contain a message that you were not at home at the time of delivery. It is possible that the mailman or the courier proposes your package again or deliver it to the neighbors.
- If none of these items are clear, please contact us.
Send us an e-mail!
Warranty & Repairs
You can bring your repair at any time without an appointment in our store!
When you bring us your device, we perform a check and a quote within 2 work days*.
If you can not reach us, you will need to ship your device. It's best to consult us for details after you have sent us an email describing the problem. You must expect to miss your device for 10 work days*.
ATTENTION! We only accept repairs shipped from Belgium. If you send your repair from abroad, your shipment will be refused and returned immediately.
Describe the nature of the problem with your device and include photos if necessary. We will answer you within 24 hours during our opening hours.
Request a repair!
You can at any time inquire about the status of your repair by sending an e-mail. We will answer them as soon as possible.
U can always view the status of the repair using the QR code or the link that u can find on the claim ticket that u received when u brought in your device.
Send us an e-mail!
We repair Windows and Linux computers as well as Apple computers.
We also replace glass back covers for iPhones!
We do not offer replacement devices while your device is being repaired. We offer rental services, prices and conditions are determined according to the needs and specific wishes of the customer. Send a request for more information.
Send us an e-mail!
We offer the following warranty periods and conditions:
New product: 2 year
Refurbished product: 1 or 2 year Meer informatie
Repairs: 6 months
We never give a guarantee for software problems. The warranty only applies to manufacturing defects, not to the defects of use.
Click here to consult our conditions of sale.
Click here to view our repair conditions.
Returns & Exchange
All purchases (with the exception of software) are subject to a 14-day reflection period, during which you can either return the product in its original packaging to our store or return it.
For more information, view our sales terms and conditions here.
Nee.
Due to the nature of the products we offer, testing is equivalent to putting the device into service.
For more information, view our sales terms and conditions here.
Unsatisfied with your products? Defective at delivery?
We are sorry to hear that, and we will ensure that it is rectified as soon as possible.
You can immediately return your product in its original packaging to our store or send it back. We will send you the same product as a replacement as soon as possible.
Be sure to indicate your order number, describe the nature of the problem with your product and attach photos if necessary.
You can also request an RMA on the page of your account, in the order menu.
Address & Customer Service
Our store is located at Battelsteenweg 275, 2800 Mechelen in Belgium. (across from Carrefour)
Contact form
Safety & Privacy
Refurbished
The refurbished devices are fully verified, cleaned, repaired and updated. They are then offered for sale with a sharp discount. It's not only good for your budget but also for the environment, because there is less need for new electronic materials and old materials are reused.
In addition to exceptional discounts, we also offer a one-year warranty on all refurbished materials purchased from us!
Our refurbished products all have a rating, indicated by a star classification.
3 Stars: C grade
4 Stars: B grade
5 Stars: A grade
Grade C means that the device works perfectly but has very visible cosmetic damage. These are normally offered at a larger discount.
Grade B means that the device works perfectly but has some minor cosmetic defects.(Small scratches, bumps on the case, etc.)
Grade A means that the device has been used, but it is not (or barely) noticeable. It's like buying a new one, but cheaper!
Acquisition
Terms and Conditions
1.1 These general terms and conditions apply to all offers made by Axitech and to all agreements concluded (with Belgian buyers of Axitech products).
1.2 Unless expressly agreed otherwise, the applicability of other general terms and conditions is excluded.
2.1 All statements made by Axitech on the website or in catalogs are considered to be an invitation to make an offer.
2.2 Orders can be placed with a fully completed order card (indicating customer number, your most recent street address, the correct order numbers and numbers of items to be ordered), by fax, by e-mail, via websites.
2.3 By placing an order, the buyer accepts the applicability of the general conditions mentioned on the site and in the catalogs. The most current terms and conditions will be posted on the website.
2.4 Axitech reserves the right to refuse orders under a minimum order amount or to charge a surcharge for such orders. Furthermore, conditions such as prepayment may be attached to the acceptance of orders.
2.5 If, for any reason, acceptance of an order for a particular item proves impossible, Axitech will, in consultation with the buyer, endeavour to supply an item comparable in price and quality. The order will be accepted in modified form after agreement.
2.6 The agreement is established at the time Axitech has accepted the order.
3.1 The prices on Axitech's websites are the current prices. Prices in mailings may differ due to price changes made after the mailings were printed.
3.2 The price listed on the website may be incorrect. If the price is disproportionately low, Axitech may cancel the order or still charge the customer the correct price.
3.3 As long as the agreement has not been concluded, Axitech shall be entitled to change the prices and further terms and conditions.
3.4 All prices are inclusive of VAT and cost of packaging, exclusive of cost of transportation, shipping and legal fees unless otherwise stated. Per order, depending on the method of payment, a one-time contribution to the shipping costs mentioned on the websites and in the catalogs will be charged.
3.5 Axitech is also entitled to pass on changes in the rate of turnover tax and any other taxes and/or levies after the agreement has been concluded.
4.1 Axitech will determine the method of transportation and the carrier. If the customer has special transport requirements, the additional costs shall be borne by the customer. All orders will be delivered to the customer's specified pickup point or street address.
4.2 Axitech will deliver the order promptly. In the event of a delay in the delivery of all or part of the order, Axitech will send a notice no later than three weeks after acceptance of the order. Customer then has the right to cancel the order, to the extent delayed, without charge no later than seven days after receipt of the delay notice.
4.3 Axitech reserves the right to deliver the order in parts. There are no additional costs associated with partial deliveries or backorders.
4.4 Despite all the care we take with orders, it may happen that an order is not delivered or is incomplete. The buyer is required to report this within 7 days of receiving the items. In that case, the delivery will be completed or redone at Axitech's expense if necessary.
4.5 Axitech is not responsible for delays in deliveries once shipped. Delivery services can be delayed due to several factors: busy periods, strikes, wrong address, traffic, and so on.
5.1 Payment shall be made by bank or giro, credit card or online banking on terms further set forth on the websites and in the catalogs.
5.2 If it is agreed that payment will be made on account, a (fatal) payment term of 30 days after the invoice date will apply.
5.3 In cases that give rise to it, Axitech reserves the right not to accept a method of payment proposed by the buyer. In this case, this will be communicated and the order will be sent after prepayment.
5.4 Settlement with claims against Axitech or suspension shall not be permitted unless such settlement is still agreed upon in writing.
5.5 Prepayment is only possible by bank or giro transfer.
5.6 After exceeding a payment term, the customer shall owe the statutory interest and all judicial and extrajudicial collection costs with a minimum of € 100. Axitech may then suspend fulfilment of its obligations or dissolve the agreement by letter.
6.1 Goods delivered shall remain the property of Axitech until all (payment) obligations have been fulfilled. This applies to all obligations for which the law permits the creation of a reservation of title.
6.2 Axitech shall be irrevocably authorised, without notice of default being required, to take back the articles that have remained the property of Axitech (or have them taken back).
7.1 The right of renunciation does not apply to customers who purchase products for business or professional use.
7.2 The customer, who does not purchase the products for business or professional use, has the right to renounce the purchase, without payment of a fine and without giving any reason, provided that Axitech is informed thereof by letter or by fax within a period of 14 working days from the day following the day of delivery of the product. The goods must be returned in the original packaging, accompanied by a copy of the relevant invoice and stating the reason for return.
7.3 For the exercise of his right of renunciation, the costs of returning the products shall be borne by the customer.
7.4 In the case of delivery of immediately reproducible products protected by copyright law and in the case of distance selling of cosmetics, the customer is obliged to return the product in its intact safety packaging.
7.5 In case of exercise of the renunciation right, Axitech shall be obliged to refund the amounts already paid by the buyer, without any costs. Reimbursement shall be made within thirty days following the day of notification of renunciation.
7.6 The customer cannot exercise the right of renunciation concerning delivery of audio and video recordings and computer software of which the seal has been broken by the customer.
8.1 The buyer has up to 14 days for reflection after delivery of the goods. The buyer must deliver the goods to Axitech within 14 days of reporting a return.
8.2 Het retourrecht is niet geldig voor volgende producten:
- Sealed products (e.g. Ink, Toner, software, laptops, desktops, video games, USB flash drives, hard drives, SSDs, headsets, earbuds, etc) with the seal broken.
- Personalized items (for example, an engraved product)
- Products with limited expiration dates
- Perform a service (e.g., remote assistance, installation, data transfer, etc.)
- Individual products that are part of a bundle
8.3 The right of return is only valid in the following situations:
- The product is in its original condition and undamaged.
- The product was not put into use.
- The product must be returned in its original packaging.
- If accessories or matching components were supplied with the product, they must also be returned in the original packaging. (for example: adapter, power cable, case, pen, mouse, keyboard, etc)
8.4 If one or more of these conditions are not met, a portion of the amount will be withheld or the return request will be denied.
8.5 If all conditions are met, Axitech will refund the price paid, including shipping costs of the order, as soon as possible, but no later than 14 days after the return of the items.
8.6 If the items delivered by Axitech have not been returned within the "approval period" of clause 8.1, the customer accepts the items as accepted.
8.7 The buyer is responsible for the return of the goods, including shipping costs.
8.8 If abuse of the right of return is suspected, future orders will be refused.
8.9 For more information on Belgian return laws click here.
9.1 Axitech guarantees the quality of the items it delivers for twenty-four months from the delivery of the product.
9.2 If the delivered products do not correspond to the description in the guarantee certificate, the description in the catalogs or on Axitech's website, the buyer can claim a warranty. This is only valid if he notifies Axitech in writing within a period of two months from the day on which the buyer has identified the defect. For customers purchasing products for business or professional use, the period in which notification must be made is 14 days. Together with the notification, the customer must send a detailed description of the defect as well as a copy of the sales invoice. This provision applies only to customers who do not purchase the products for business or professional use.
9.3 Pursuant to a validly exercised warranty claim, the buyer is entitled to a free repair or free replacement (at Axitech's discretion) of the good, except where this would be impossible or disproportionate.
9.4 This warranty does not apply if:
• the item or device was inadequately protected from shipping damage when returned;
• modifications have been made to the item or device;
• there are defects caused by incorrect or improper use, such as failure to observe the accompanying operating instructions;
• the defect was caused by intent or gross negligence;
• there is an external calamity such as lightning, power failure, natural disasters, etc;
• Axitech has not been given the opportunity (in time) to investigate the complaint and possibly to repair the defect.
9.5 The Customer's legal claim shall be time-barred after the expiration of one year from the date on which the Customer established the lack of conformity, without that period being allowed to expire before the end of the two-year period referred to in 8.1.
For buyers who purchase products for business or professional use, the legal claim shall lapse one month from the notification of the defect to Axitech.
9.6 If a lack of conformity becomes apparent within a period of six months from delivery of the product, the presumption that this lack existed at the time of delivery applies as evidence to the contrary, unless this presumption is incompatible with the nature of the product or with the nature of the nonconformity, by taking into account, among other things, the fact that the product is new. This provision does not apply to customers who purchase the products for business or professional use.
9.7 Taking into account the use that the customer has had since the delivery of the product, the customer has the right to demand an appropriate price reduction or the rescission of the purchase agreement:
• if he cannot claim repair or replacement.
• if Axitech has not made the repair or replacement within a reasonable time or without serious inconvenience to the buyer.
The customer is not entitled to demand the dissolution of the agreement if the lack of conformity is of minor significance. This provision applies only to customers who do not purchase the products for business or professional use.
9.8 If the product was delivered to the first buyer for more than one year and Axitech can no longer repair the product or no longer has the item in question in stock, then Axitech offers the option, at the buyer's option, to supply a replacement item at 50% of the purchase price, or to refund 50% of the purchase price paid.
This provision applies only to customers who purchase the products for business or professional use.
9.9 After the expiry of the warranty period as referred to in 8.1, Axitech shall be obliged to indemnify for the hidden defects of the product sold.
10.1 Personal information is stored in Axitech's customer system to process orders. In addition, Axitech uses the data for internal marketing purposes, such as sending catalogs. Axitech applies the relevant legislation when using personal data.
10.2 When Axitech provides data to third parties to perform tasks within the scope of activities described in 10.1, privacy will be maintained.
11.1 Axitech's liability with respect to the sale and delivery of articles is expressly limited to the warranty regulated under clause 9.
11.2 Axitech is not liable for advice it has provided, printing and typesetting errors in catalogs, technical data provided by suppliers or manufacturers and unforeseeable poor quality of the products.
11.3 For the rest, any liability of Axitech shall be limited to the amount actually paid on the relevant invoice sent.
12.1 No later than at the conclusion of the agreement, Axitech will offer these general terms and conditions to the buyer, either electronically or otherwise. The buyer is responsible for printing or saving the terms and conditions if required.
12.2 Axitech makes the following information available on its website:
• its registered address and company number.
• the main characteristics of the products, including the price
• the method and cost of delivery and payment
• the address where complaints may be filed if different from its registered office address
• the method of taking back and returning the product, including any associated costs
• the period of validity of the offer (if applicable)
12.3 If the buyer wishes to dissolve or destroy the agreement on the grounds that Axitech would not comply with legal information obligations, this right must be exercised within 14 working days after acceptance of the order.
12.4 Axitech cannot guarantee 100% accurate information for all products. For questions or comments about product information, the buyer should contact customer service. It is the buyer's responsibility to ensure that the correct product is ordered.
13.1 Disputes will be resolved by mutual agreement whenever possible.
13.2 These general terms and conditions are governed by Belgian law and all disputes will be dealt with by the court based on the location of Axitech's registered office.
14.1. The entrepreneur has a sufficiently publicized complaint procedure and handles the complaint in accordance with this complaint procedure.
14.2. Complaints about the implementation of the agreement must be submitted to the entrepreneur within a reasonable time, fully and clearly described, after the consumer has found the defects.
14.3. Complaints submitted to the entrepreneur shall be answered within a period of 14 days from the date of receipt. If a complaint requires a foreseeably longer processing time, the trader will respond within the 14-day period with a notice of receipt and an indication of when the consumer can expect a more detailed response.
14.4. If the complaint cannot be resolved by mutual agreement, a dispute arises that is subject to the dispute resolution procedure.